Returns

Goldie will exchange  unused or undamaged item purchased online within 14 days of purchase as long as the product is returned in its original condition including all  its original packaging. Delivery and handling charges on returns are non refundable for incorrect choice, and are to be returned to Goldie at the customer’s own cost and risk.

Please don’t hesitate to call during business hours or email your request in advance.

For an exchange via mail please send returned goods to the below address.

Goldie Sydney 
Online Customer Service
Level 1/167 William St Darlinghurst 2010.

To allow us to process the goods as quickly as possible, please include:

• A copy of the packing slip or receipt including the order number
• The reason for your return
• Your day time phone number

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

A staff member will contact you should we have any problems with your return or exchanging your goods.

If you are returning an item worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Goldie Sydney will fully refund any item that has a manufacturing fault. All goods are checked before being dispatched however sometimes an error may occur. We unfortunately do not refund for change of mind purchases. Please contact us for a return advice should you need to.

Shipping

Majority of goods will be delivered by Sendle Shipping at a flat rate of $9.95. However if your item is on the larger scale or odd shaped this may increase. Please contact us for further information.

Delivery is free for all purchases over $100.

Delivery should take from 2 business days and delivery times will vary depending on destination points. Parcel tracking will be available on all parcels.

Should you require Express Post or Signature on receipt, that service is also available at an extra cost. We do suggest a work address if it is more convenient to allow signature to be obtained.

Currently Goldie only delivers within Australia.